It seems rather incongruous that in a society of super-sophisticated communication, we often suffer from a shortage of listeners.

The way you see people is the way you treat them and the way you treat them is what they become.

Life is like the car pool lane. The only way to get to your destination quickly is to take some people with you.

The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they ...

When people go to work, they shouldn't have to leave their hearts at home.

Trust is the conviction that the leader means what he or she says. It is the belief in old-fashioned qualities called consistency and integrity. Trust opens the door to change.

We have to undo a 100-year-old concept and convince our managers that their role is not to control people and stay on top of things, but rather to guide, energize and ...

It is important to understand that most people are simply not sensitive. There is absence of malice but presence of callous.

Of all the things I have done, the most vital is coordinating the talents of those who work for us and pointing them toward a certain goal.

The art of acceptance is the art of making someone who has just done you a small favor wish that he might have done you a greater one.

The degree to which I can create relationships which facilitate the growth of others as separate persons is a measure of the growth I have achieved in myself.